PRIVACY
Eastern Mediterranean University
Faculty of Engineering / Computer EngineeringBachelor's Degree / Formal Education
T.R.N.C. / Famagusta
Özhan DURMAZ
Director of Information SystemsComputer Engineer
Enterprise Architecture, System Integration, and Next-Gen Tech Strategy
About
Technology Leadership in Practice
As a Computer Engineer and I.T. manager, I have more than 10 years of experience in information technologies and the software ecosystem. Throughout my career, I have worked across different sectors such as the private sector, education, construction, and tourism-hospitality, leading projects that align technology with business objectives.
With my experience in enterprise network and server architectures, system integrations, information security, IoT solutions, and modern software development, I have focused not only on managing existing systems, but also on developing solutions that accelerate digital transformation and create sustainable value.
Today, as Director of Information Systems, I continue my work in defining technology strategies, managing digital transformation processes, and integrating innovative technologies into corporate culture.
I see technology not merely as an infrastructure element, but as a strategic force that shapes the growth and future of organizations; by combining a strong engineering approach with business vision, I continue to create lasting value.
Personal Information
Personal Profile
Professional Identity
A professional profile focused on information systems, enterprise technology management, and operational digital transformation.
Working Approach
A management approach focused on planning, measurable outcomes, team alignment, and sustainable results.
Education
Academic Background
PRIVACY
PRIVACY
Bingül Erdem Anatolian High School
Science DepartmentHigh School Diploma / Formal Education
Istanbul / Besiktas
Experience
Career Journey
Company information is confidential.
Information Systems Director
2024-Present (2 years 5 months)
: Location information is confidential.
Company information is confidential.
Information Technologies Coordinator
2022-Present (4 years 5 months)
: Location information is confidential.
Concorde Tower Hotel - Spa & Casino
Cluster Information System Manager
2020-2022 (2 years)
: T.R.N.C. - Nicosia
Concorde Luxury Resort - Spa & Casino
Information Systems Manager
2018-2022 (4 years)
: T.R.N.C. - Bafra Tourism Region
Noah's Ark Deluxe Hotel - Spa & Casino
Information System Manager
2016-2018 (2 years)
: T.R.N.C. - Bafra Tourism Region
Eastern Mediterranean University
Information Systems Support Engineer
2015-2016 (1 year)
: T.R.N.C. - Famagusta
Core Expertise
CORE EXPERTISE
Years of experience managing enterprise, hospitality and mission-critical technology infrastructures.
Information Systems Director
Security
Infrastructure
Leadership
Cloud
Strategy
Analytics
Operations
Business Systems
IT Leadership and Strategic Management
Enterprise IT leadership, strategy, continuity and team execution capabilities.
IT Governance
Policy, standards and governance alignment.
Digital Transformation
Business modernization through technology.
Technology Strategy
Roadmaps aligned with business outcomes.
Project Management
Structured delivery of technology initiatives.
Business Continuity
Continuity planning for critical operations.
Team Leadership
Leading IT teams and service culture.
Data Center and System Room
Critical infrastructure foundation for stable enterprise operations.
Data Center
Core facility and systems environment.
Server Infrastructure
Compute platforms and server operations.
Rack Systems
Organized rack, cabinet and cabling layout.
Fiber Infrastructure
High-speed backbone connectivity.
UPS Systems
Power continuity for critical systems.
Disaster Recovery
Recovery planning for business resilience.
Cybersecurity
Layered security stack covering perimeter, endpoints and access.
Check Point
Enterprise firewall and threat prevention.
Fortinet
Security fabric and firewall operations.
Sophos
Endpoint and network protection.
VPN
Secure remote access services.
SIEM
Security event monitoring and correlation.
Endpoint Security
Device-level protection and control.
Network Infrastructures
Campus, hotel and enterprise network infrastructure management.
Cisco
Switching, routing and network platforms.
Aruba
Enterprise wired and wireless networking.
MikroTik
Routing and network edge operations.
Ubiquiti
Wireless and network access solutions.
SD-WAN
Software-defined WAN connectivity.
Wi-Fi Infrastructure
High-density wireless service design.
Cloud and Virtualization
Hybrid platforms supporting scalable and resilient operations.
VMware
Virtualization and workload management.
Hyper-V
Microsoft virtualization operations.
Azure
Cloud services and infrastructure.
Microsoft 365
Productivity and identity ecosystem.
Hybrid Cloud
On-premise and cloud architecture.
Cloud Backup
Cloud-based backup and recovery.
Business Systems
Business platforms powering finance, operations and workforce processes.
SAP
Enterprise resource planning ecosystem.
Logo ERP
Business process and finance operations.
Netsis
ERP and operational workflows.
CRM
Customer relationship management.
HRMS
Human resources management systems.
PDKS
Personnel attendance and access tracking.
Hospitality Technologies
Hospitality platforms for front office, revenue and guest operations.
OPERA PMS
Property management operations.
IDS PMS
Hotel property management platform.
Channel Manager
Online sales channel synchronization.
Revenue Management
Revenue optimization workflows.
Guest Experience
Digital guest service ecosystem.
Reservation Systems
Booking and reservation operations.
F&B Systems
Food and beverage technology stack for service and cost control.
Micros POS
Restaurant and hotel POS operations.
Simphony POS
Modern point-of-sale platform.
Inventory Management
Stock and warehouse control.
Kitchen Display
Kitchen order display workflows.
Recipe Costing
Recipe cost and margin tracking.
Mobile Ordering
Mobile food and service ordering.
Physical Security
Physical security platforms integrated with operational control.
CCTV
Camera surveillance infrastructure.
Access Control
Controlled physical access systems.
VMS
Video management systems.
ANPR
License plate recognition systems.
Alarm Systems
Intrusion and alert infrastructure.
Turnstile Systems
Controlled entry and passage systems.
Guest Technologies
Guest-facing digital services for comfort and operational efficiency.
IPTV
In-room entertainment and information.
Hotspot
Captive portal internet services.
Guest Wi-Fi
Guest wireless access experience.
Mobile Key
Digital room key capabilities.
Digital Signage
Digital information display network.
Self Check-In
Automated check-in workflows.
Data Analytics
Decision support through reporting, dashboards and executive visibility.
Power BI
Interactive reporting and dashboards.
SQL Reporting
Database-driven operational reporting.
KPI Dashboards
Performance indicators and visibility.
Business Intelligence
Data-led management insights.
Data Analytics
Analytical workflows and interpretation.
Executive Reporting
Leadership-level reporting outputs.
IT Operations
Daily IT operations, service quality and lifecycle management.
Help Desk
User support and service desk flow.
Asset Management
IT asset lifecycle management.
Monitoring Systems
Infrastructure and service monitoring.
License Management
Software license tracking and control.
SLA Management
Service quality and response targets.
Change Management
Controlled technology change process.
Technology Universe
TECHNOLOGY UNIVERSE
IT Governance
Policy, standards and governance alignment.
Digital Transformation
Business modernization through technology.
Technology Strategy
Roadmaps aligned with business outcomes.
Project Management
Structured delivery of technology initiatives.
Business Continuity
Continuity planning for critical operations.
Team Leadership
Leading IT teams and service culture.
Data Center
Core facility and systems environment.
Server Infrastructure
Compute platforms and server operations.
Rack Systems
Organized rack, cabinet and cabling layout.
Fiber Infrastructure
High-speed backbone connectivity.
UPS Systems
Power continuity for critical systems.
Disaster Recovery
Recovery planning for business resilience.
Check Point
Enterprise firewall and threat prevention.
Fortinet
Security fabric and firewall operations.
Sophos
Endpoint and network protection.
VPN
Secure remote access services.
SIEM
Security event monitoring and correlation.
Endpoint Security
Device-level protection and control.
Cisco
Switching, routing and network platforms.
Aruba
Enterprise wired and wireless networking.
MikroTik
Routing and network edge operations.
Ubiquiti
Wireless and network access solutions.
SD-WAN
Software-defined WAN connectivity.
Wi-Fi Infrastructure
High-density wireless service design.
VMware
Virtualization and workload management.
Hyper-V
Microsoft virtualization operations.
Azure
Cloud services and infrastructure.
Microsoft 365
Productivity and identity ecosystem.
Hybrid Cloud
On-premise and cloud architecture.
Cloud Backup
Cloud-based backup and recovery.
SAP
Enterprise resource planning ecosystem.
Logo ERP
Business process and finance operations.
Netsis
ERP and operational workflows.
CRM
Customer relationship management.
HRMS
Human resources management systems.
PDKS
Personnel attendance and access tracking.
OPERA PMS
Property management operations.
IDS PMS
Hotel property management platform.
Channel Manager
Online sales channel synchronization.
Revenue Management
Revenue optimization workflows.
Guest Experience
Digital guest service ecosystem.
Reservation Systems
Booking and reservation operations.
Micros POS
Restaurant and hotel POS operations.
Simphony POS
Modern point-of-sale platform.
Inventory Management
Stock and warehouse control.
Kitchen Display
Kitchen order display workflows.
Recipe Costing
Recipe cost and margin tracking.
Mobile Ordering
Mobile food and service ordering.
CCTV
Camera surveillance infrastructure.
Access Control
Controlled physical access systems.
VMS
Video management systems.
ANPR
License plate recognition systems.
Alarm Systems
Intrusion and alert infrastructure.
Turnstile Systems
Controlled entry and passage systems.
IPTV
In-room entertainment and information.
Hotspot
Captive portal internet services.
Guest Wi-Fi
Guest wireless access experience.
Mobile Key
Digital room key capabilities.
Digital Signage
Digital information display network.
Self Check-In
Automated check-in workflows.
Power BI
Interactive reporting and dashboards.
SQL Reporting
Database-driven operational reporting.
KPI Dashboards
Performance indicators and visibility.
Business Intelligence
Data-led management insights.
Data Analytics
Analytical workflows and interpretation.
Executive Reporting
Leadership-level reporting outputs.
Help Desk
User support and service desk flow.
Asset Management
IT asset lifecycle management.
Monitoring Systems
Infrastructure and service monitoring.
License Management
Software license tracking and control.
SLA Management
Service quality and response targets.
Change Management
Controlled technology change process.
Competencies
Personal Competencies
Management & Leadership
%99
Planning
%98
Collaboration
%97
Project Management
%99
Communication
%98
Technical
%96
Conceptual Thinking
%97
Financial Management
%95
Critical Thinking
%98
Human Relations
%97
Crisis Management
%96
People & Team Relations Management
%99
Certificates and Documents
Certificates and Documents
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Professional Specialization Certificate
EMU Faculty of EngineeringProgramming and Soft Computing specialization certificate.
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Achievement Certificate
BIX KurumsalISO 10002:2018 Customer Satisfaction Management System
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Occupational Health and Safety Training Certificate
ISGUMBasic Occupational Health and Safety and Occupational Health and Safety Training in Tourism and Hospitality Sector
PRIVACY
ISO 9001:2015 Quality Management System Fundamentals Achievement Certificate
BIX KurumsalQuality Management System Fundamentals
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Personal Development Conference Certificate
EMU Career ClubPersonal Development Conference participation certificate.
PRIVACY
ISO 9001 Quality Management System Training Achievement Certificate
BIX KurumsalISO 9001 Quality Management System training achievement certificate.
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Social Behaviors Training Certificate
Noah's Ark Deluxe HotelSocial Behaviors Training
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Technology Summit Participation Certificate
TurkcellTürkiye. Today. Now. Technology Summit
Awards
Awards and Achievements
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2023 Stand Out Performer Executive Award
2023 AwardManagement award for outstanding performance in IT and technology systems.
PRIVACY
2022 Employee of the Quarter Award
2022 AwardQuarterly best employee award.
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TAF Appreciation Certificate
Turkish Armed Forces Education FoundationAppreciation certificate for exemplary behavior and personality.
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University Football Team 3rd Place Medal
Eastern Mediterranean UniversityUniversity Football Team CMPE Cup League 3rd Place Medal
Projects
Featured Projects
Enterprise Digital Transformation
A transformation initiative unifying departmental systems to improve data quality and accelerate decision-making.
IoT Operations Monitoring
A real-time IoT platform collecting field data and delivering centralized dashboards, alerts, and operational insights.
Cloud Cost Optimization
A cloud optimization program reducing spend and improving performance through usage analysis and automation.
Get in Touch
Hobbies & Interests